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I have installed Web & Mobile Browser Push Notifications Plugin on my website but my users are not getting prompts for subscription. What could be the reason?

There might be many reasons for the improper working of Web & Mobile Browser Push Notifications Plugin on your website which you have not taken care of. If you want proper working of push notifications on your website, then you have to take care of the following constraints:

1. You have not opened your website in Incognito mode as push notifications are not supported in private window.This plugin works with HTTPS only. So, you have to make sure you have SSL installed on your website. You can get SSL for your website via Let's Encrypt - Free SSL/TLS Certificates for free.

2. Make sure no JS error is coming on your site. For checking the JS error, follow the steps below:

  • Right click over the website and select Inspect Element.
  • After that go to console section and check for error.

3. “Firebase-messaging-sw.js” file should be on the root of your hosting directory.

4. Check whether you have ntered the API keys in the Admin panel of this plugin correctly or not.

5. Both the widgets “Prompt Display” and “Web & Mobile Push Notifications” should be placed at the “Site header” page of the layout editor of your website.

6. You or your users have not blocked the notification permission.